Prestigious MST awarded to four more technicians

By Alistair June 4, 2023 07:43

The Master Service Technician (MST) award, the highest training achievement Reesink Turfcare and Toro Commercial has to offer, has been awarded to four more technicians.

Chris Hester from Cheshire Turf Machinery, Ian Hill from Oliver Landpower, Stuart Barrie from Reesink Scotland and Michael Dixon from Lloyd (Newcastle branch) have completed one of the most stringent and comprehensive training courses in the industry and are now able to offer the highest level of service in the UK.

The MST programme is specifically designed to provide the most thorough training for authorised dealer technicians, ensuring their skillset is updated and meets the demands of the industry’s continuous evolution.

With the rapid development of electric and hybrid technology, it’s important that the skills and knowledge in those areas progress at an equivalent rate so that technicians and dealers can better serve their customers and the Toro product.

Stuart confirms this is very much the case: “As engineers we need to keep up with industry progress and development. We all know about climate change and the move from petrol / diesel to electric power in the car industry.

“Not so well known is our industry is going through the same changes. This course makes sure all engineers are adequately trained to carry on with day to day repairs and requirements as changes happen.”

When considering the advantages this will bring for customers, Ian says: “The MST course provides the opportunity to train to a standard that’s not widely available in the industry. In a customer-facing role, it’s an advantage to be able to give the best level of support and advice to customers and ensure high standards of service on hybrid and all electric systems.”

Michael agrees: “Completing the MST training has meant that Lloyds as a dealer has also benefited, receiving better warranty return rates and boosting the dealer standards score. It has not gone unnoticed by the company that my efforts have had a positive impact on the business.”

And it’s not just customers who benefit from Reesink setting the standard and offering this course as Chris explains: “For a start, it’s a huge achievement to pass the interview process and be accepted onto the course; that in itself is a worthy addition to the CV! It’s also recognition for the dedication and hard work you’ve put into your career and with it being similar to a degree in this sector, it’s a big deal.”