Dealers recognised by distributor Reesink

By Alistair October 7, 2022 09:00

Every year Reesink UK recognises its dealers whose performance in the three areas of service, parts and skills reflect outstanding customer service standards, goals and considerations.

Reesink awards those dealers achieving the best scores in keeping with its service level agreement, which benchmarks great customer service, and the highest combined score across all three categories wins an overall ‘Dealer of the Year for Excellence in Customer Support’. For 2021 that much coveted award went to Lloyd in Carlisle.

Lloyd also won gold for excellence in skills; while Cheshire Turf Machinery topped the bill for excellence in service; and excellence in parts went to Reesink Turfcare South East.

Lee Rowbotham, service and training manager at Reesink UK, says: “The ‘Aftermarket Dealer Awards’ are how we thank our service locations for showcasing the high standards for customer service Reesink has. And illustrating to customers that our core customer service standards, goals and considerations reach them.”

Reflecting on the win, Simon Burton, group aftersales manager at Lloyd, said: “We’re delighted to have won two awards. It’s fantastic to know that our policy for maximising service personnel skills through manufacturer training is being recognised.”

Peter Biddlecombe, aftersales manager at Reesink Turfcare South East said: “The annual awards are really important as they give an immediate indicator of current aftersales service levels and other areas to focus on accordingly.”

Mark Woodward, service director at Cheshire Turf Machinery, said: “The Toro excellence in service award is extremely important to Cheshire Turf Machinery and is our third accolade in succession. This is a testament to all our staff who work incredibly hard throughout the year maintaining consistently high standards and giving peace of mind to all our customers.”